Terms of Service Agreement

These Terms of Service ("Terms") are a binding agreement between Vici Pros, a Graphics Media Group company ("Vici Pros," "we," "us"), and the business customer ("Customer," "you") that orders or uses our hosted dialer services (the "Services"). By ordering, accessing, or using the Services you agree to these Terms. The Services are offered to businesses only, not consumers.

1. The Services

We provide hosted, managed instances of the open-source VICIdial contact-center platform, together with telephony connectivity, DIDs, provisioning, tuning, and support. VICIdial® is an open-source platform; Vici Pros is an independent hosting and services provider and is not affiliated with or endorsed by the VICIdial Group.

2. Fees & billing

• Usage: dialing is billed per minute at the then-current rate, starting at $0.0085/min, $0.0075/min above 500,000 minutes in a calendar month, with custom rates as low as $0.0065/min as agreed in writing. Billing increments and rounding are described on your order or invoice.
• Seats: $89 per agent seat per month, billed monthly in advance for each provisioned seat. Seats may be added or removed effective the next billing cycle.
• No add-on fees: the seat price includes support, tuning, DIDs, and AMD (answering machine detection) channels; we do not charge separate server, license, support, per-number, or AMD channel fees. Invoices are due on receipt unless otherwise stated; overdue balances may result in suspension.
• Taxes & regulatory pass-throughs: fees are exclusive of taxes, USF contributions, and regulatory surcharges, which may be passed through where applicable.

3. Your responsibilities

• You are solely responsible for your campaigns, calling lists, scripts, dispositions, and agents, and for their compliance with all applicable laws — including the TCPA, TSR, state telemarketing laws, Do-Not-Call rules, call-time restrictions, and call-recording consent laws (including two-party-consent states).
• You must maintain any required licenses, registrations, and consents for your calling activity, and honor opt-outs and internal DNC requests.
• You are responsible for the acts and omissions of your agents and anyone you allow to access your instance, and for keeping credentials secure.
• You must comply with the Acceptable Use Policy below, which is part of these Terms.

4. Caller ID & call authentication

You may only use caller ID numbers you are authorized to use. Spoofing caller ID with intent to defraud, cause harm, or wrongfully obtain anything of value is prohibited and unlawful. Traffic is signed under STIR/SHAKEN where applicable; we may suspend numbers or traffic flagged by carriers, regulators, or analytics providers.

5. Service levels & support

We target 99.9% platform availability, measured monthly and excluding scheduled maintenance, emergency maintenance, carrier or upstream failures, and issues caused by Customer configuration or campaigns. Support is included at no charge. Service credits, if any, are set out on your order and are your sole remedy for availability shortfalls.

6. Data & recordings

Your leads, lists, recordings, and campaign data remain your data. We process it only to provide the Services. You are responsible for the lawful basis to collect and record calls. On termination we will make your data available for export for 30 days, after which it may be deleted.

7. Suspension & termination

Either party may terminate with written notice; there are no term commitments or early-termination fees. We may suspend immediately for non-payment, security risk, carrier or regulatory demand, or AUP violations. Sections that by their nature survive (fees owed, disclaimers, liability limits, indemnity) survive termination.

8. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT YOUR USE WILL COMPLY WITH LAW — COMPLIANCE OF YOUR CAMPAIGNS IS YOUR RESPONSIBILITY.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR REVENUE. OUR TOTAL AGGREGATE LIABILITY IS CAPPED AT THE AMOUNTS YOU PAID US IN THE THREE (3) MONTHS BEFORE THE CLAIM.

10. Indemnification

You will defend and indemnify Vici Pros against claims, fines, penalties, and losses arising from your campaigns, calling lists, recordings, caller ID use, or violation of law or these Terms — including TCPA class actions and regulatory enforcement relating to your traffic.

11. General

These Terms are governed by the laws of the State of Michigan, with exclusive venue in the state and federal courts of Oakland County, Michigan. These Terms plus your order form are the entire agreement; updates take effect upon posting for future use. Contact: info@vicipros.com.

Privacy Policy Data

This policy describes how Vici Pros handles personal information on this website and in the Services. We are a business-to-business provider; our customers are companies, and the calling data inside their instances belongs to them.

1. What we collect

• Website inquiries: name, company, email, phone, and message contents when you submit our quote form (delivered via Web3Forms).
• Account & billing data: business contact details, seat counts, and usage records needed to invoice.
• Service data (processed for customers): leads, lists, call detail records, and recordings inside customer instances. For this data we act as a service provider/processor; the customer is the controller.
• Technical basics: standard server logs (IP, user-agent, timestamps) for security and troubleshooting.

2. How we use it

To respond to inquiries, provision and operate the Services, bill usage, provide support, secure the platform, and meet legal obligations. We do not sell personal information and we do not use customer calling data for advertising.

3. Sharing

We share data only with vendors needed to run the Services — hosting providers, upstream telephony carriers (to route your calls), form and email delivery, and payment processing — under obligations of confidentiality; and where required by law or to enforce our agreements.

4. Call recordings

Recording is a customer-controlled feature. Customers are responsible for obtaining any legally required consent from call participants, including in two-party-consent jurisdictions. If you believe you were recorded on a customer's campaign, contact that company directly; we will assist our customer as their processor.

5. Retention & security

Website inquiries are kept as long as needed to handle them. Service data is retained per the customer's configuration and exported or deleted within 30 days of termination. We use industry-standard safeguards: encrypted transport, access controls, and hardened dedicated servers.

6. Your choices

Email info@vicipros.com to access, correct, or delete inquiry data we hold about you, or to opt out of marketing. Depending on your state (e.g., Michigan, California residents), you may have additional rights, which we will honor as required by law.

7. Contact

Vici Pros · A Graphics Media Group company · Chicago, IL · info@vicipros.com · info@vicipros.com.

Acceptable Use Policy Rules of the road

This AUP protects the network every customer dials on. Violations can poison caller-ID reputation, trigger carrier blocks, and invite regulatory action for everyone on the platform — so we enforce it strictly. It applies to you, your agents, and anyone using your instance.

1. Prohibited calling practices

• Calls that violate the TCPA, Telemarketing Sales Rule, or state telemarketing law — including autodialed or prerecorded calls to numbers without required consent.
• Calling numbers on the National DNC Registry or your internal DNC list without a valid exemption.
• Calls outside permitted calling hours for the destination.
• Caller ID spoofing with intent to defraud, harm, or wrongfully obtain anything of value; using numbers you aren't authorized to use; rotating IDs to evade spam labeling ("snowshoeing").
• Illegal robocalls, ringless voicemail drops where prohibited, artificial/prerecorded voice without required consent, or AI voice clones used deceptively.
• Recording calls without legally required consent, including in two-party-consent states.
• Fraud of any kind: IRS/SSA/tech-support impersonation, warranty scams, grant scams, phishing, vishing, or deceptive lead generation.
• Threats, harassment, or obscene calls; calls to emergency services except genuine emergencies.

2. Prohibited technical conduct

• Short-duration abuse patterns designed to game answer rates; traffic pumping; toll fraud; PBX intrusion.
• Reselling the Services without a written reseller agreement.
• Interfering with other customers' service, probing or attacking our infrastructure, or introducing malware.
• Loading lists you don't have lawful rights to use.

3. Compliance expectations

• Maintain records of consent where required, scrub against the National DNC (and state lists where applicable), and honor opt-outs immediately.
• Keep abandonment/drop rates within legal limits for predictive dialing (FTC/FCC safe-harbor standards).
• Register traffic where required (e.g., campaign registries) and cooperate with carrier traceback requests. We respond to lawful traceback demands and will identify the responsible customer.

4. Enforcement

We may throttle, filter, suspend numbers, or suspend the instance — without prior notice where risk is immediate — for suspected AUP violations, carrier or regulator demands, or reputation damage to the platform. Repeated or serious violations result in termination. You remain responsible for all usage fees incurred and for any fines, penalties, or carrier charges your traffic causes.

5. Reporting abuse

To report abusive traffic originating from our platform, email info@vicipros.com with the calling number, called number, and timestamp. We investigate every report.